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FAQ

Frequently Asked Questions

I am interested in booking my event with The Adirondack Ink and know exactly which signs I’d like to rent - how does the rental process work?

It’s a very simple process – tell us what sign(s) you would like to reserve and we will check to make sure they are available for your date. Once we are able to confirm your date and availability, we will work with you to iron out the details and lettering for said sign(s).  A 50% deposit is due at the time of booking (credited towards your final balance) and the remaining balance will be due upon delivery.

 

I am interested in booking my event with The Adirondack Ink but need some more time to decide on which sign(s) I’d like to rent. Can I still reserve my date?

Yes - sometimes, you just need more time! In this case, we recommend that you reserve your date so that we can guarantee that we are able to help you with your projects (unfortunately, some months fill up more quickly than others!). To reserve your date, a $100 deposit (credited towards your final balance) is due at the time of booking your date and the remaining balance will be due upon delivery.

 

What does the rental fee include?

Rental fees include the use of the sign for an unlimited timeframe on a specific date, as well as the first four words of any lettering project. The Adirondack Ink defines a word as 2 or more letters in length. Dates are also considered to be one word (example: 8-2-17 or August 2, 2017 would be defined as one word). Some exclusions apply with seating charts and illustration requests. The Adirondack Ink is happy to provide a more specific quote for your requests!

 

How do I reserve my rentals?

Email, phone, or in-person – we can accommodate whatever communication platform works best for you! Upon booking, we will send an invoice via email. Once your deposit is received, a receipt will also be sent via email for your records.

 

What payment methods do you accept?

Currently, we accept payments by cash, check, and debit/credit. In regards to debit/credit payments, we use PayPal, Venmo, or the Square Cash app and we are always happy to help you navigate these apps if you need assistance.

 

How long in advance should I reserve my rentals?

The sooner, the better! Many of our signs are one of a kind and are reserved far in advance. If you have your eyes and heart set on something, please let us know so that we can make sure it’s all yours on your big day!

 

Do you deliver?

Yes, we are happy to make your day-of as seamless as possible! We offer delivery/pick-up of your sign or signs – no order limit. Travel mileage for delivery/pick-up vary by the venue’s location and is calculated with the New York State mileage reimbursement rate.

 

Are we able to pick up our rentals?

Some signs in our rental collection may be picked up by our clients, while others require delivery due to their fragility. Let’s chat about what you have in mind to figure out what will work best!

 

Can I see the pieces in person?

Of course! To schedule an appointment to view our collection, please email Sarah at TheAdirondackInk@gmail.com.

What if I don’t see something that I’m looking for?

Ah, we hate when that happens… but we also LOVE a good challenge. Let us know what you’re looking for, and if possible, we will start the treasure hunt to find exactly what you’re looking for.

 

Do we have to meet in person to book?

Not at all, although we would be happy to meet if you’d like to! Many of our bookings are reserved over the phone or by email depending on our client’s location and timing.

 

What is the cancellation policy?

A non-refundable deposit is due at the time of reservation. Should a cancellation occur, we will credit your deposit for a future rental.

 

Will you set up our rentals for us?

Yes! If you let us know where to place your sign(s), we would be happy to set them up just as you instruct.

 

I have an item that I’d like to sell. Do you buy?

Yes! We are always looking to add to our collection. Kindly send us an email with photos and details. If it is an item that we are interested, we will be in touch!

 

I am interested in adding a keepsake sign or guestbook. Do you accept custom orders?

Yes! Please let us know what you are interested in, we love to create custom orders. We also welcome you to check out our Etsy Shop (www.theadirondackink.etsy.com) to see some customizable options, as well.